The practitioner must get the patient’s consent (oral or written) for RPM services and document consent in the patient’s medical record.
For new patients or patients not seen by the practitioner within one year prior to billing RPM, the practitioner must first conduct a face-to-face visit (e.g., an annual wellness visit or physical). E/M services levels 2 through 5 (CPT codes 99212 through 99215) should qualify for this face-to-face visit. Transitional care management (TCM) services should also qualify.
Services not involving a face-to-face visit by the billing practitioner or not separately payable under Medicare (e.g., online services, telephone and other E/M services) would not qualify as an initiating visit.
CPT 99457 should be reported no more than once in a calendar month per patient.
To qualify, a minimum of 20 minutes of time must be spent by the clinical staff, physician or other qualified healthcare professional on data accession, review and interpretation, modification of care plan as necessary (including communication to patient and/or caregiver), and associated documentation.
CPT 99457 can be billed once per patient during the same service period as chronic care management (CCM) services because CMS recognizes the kind of analysis involved in furnishing RPM services is complementary to CCM and other care management services.
NOTE: Time spent furnishing these services cannot be counted towards the required time for both RPM and CCM codes for a single calendar month (i.e., no double counting).
RPM services are not considered telehealth services under Medicare, therefore the patient can be at his/her home, and need not be in a rural area or qualifying originating site.